Website Hilton
Reservations Manager
Versailles, France
About The Company.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences worldwide every day. And our amazing Team Members are at the heart of it all.
Job Description.
A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
As Reservations Manager, you are responsible for achieving occupancy targets/levels identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities.
Responsibilities.
- Maximize occupancy levels by reviewing and revising revenue strategies.
- Work with the Sales and Events Teams to maximize corporate and group rates.
- Manage third-party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservation procedures, and maximize conversion ratios to achieve targets for the department.
- Contribute to the hotel’s selling strategy, and manage the departments’ adherence to achieving that strategy.
- Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market.
- Ensure Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
- Build strong relationships with customers, Guests, and Team Members to gain a full understanding of their needs and work to serve them effectively.
- Assist in recruiting, managing, training, and developing the Team.
- Participate in the organization of hotel promotional activities.
Requirements.
- Previous experience with reservations in the hotel/leisure sector.
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
- Excellent organization and planning skills.
- Accountable and resilient.
- Flexibility to respond to a range of different work situations.
Salary: €35 090 per year.
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